Set up your eSIM

The steps to set up your eSIM are the same for iPhone, Android and Windows.

  1. Open the camera on your device and scan the QR code - you'll need to do this while you have an internet connection, it can be wifi or mobile data.

2. Follow the on screen prompts to set up the eSIM on your device.

3. When you're ready to start using your eSIM - enable data roaming in a country your eSIM is valid for. You'll probably want to turn off data roaming for your home SIM before you leave to avoid any roaming costs.

Enable data roaming on iPhone

Settings > Mobile Services > SIMs > Select your eSIM > Switch "Data Roaming" on.

Enable data roaming on Android

Settings > Network & Internet > Mobile Networks > Select your eSIM > Switch "Roaming" on.

Set up your eSIM manually

If for any reason the QR code doesn't work, or you're unable to scan it, you can set up your eSIM manually. You'll do this using the unique SMDP address and matching code that can be found in your email or "View my eSIM".

iPhone: Settings > Mobile Service > Add eSIM

Android: Settings > Network & Internet > Mobile Networks > Tap the + next to Mobile network

Stuck or got questions? You can check out our FAQs or Contact Us.